Refund Policy

The short version

If you are not happy with Muzings, tell us within 14 days of a charge and we will refund it. You do not have to explain why. The free trial does not use this up — your first real charge is refundable in full.

The 14-day window

Every charge is refundable for 14 days from the date it is taken. That applies to your first payment and to each renewal after it, so a renewal you did not expect is always refundable.

After 14 days a charge is final, and cancelling stops the next one rather than refunding the last one. See below for what happens to the time you have already paid for.

How the free trial fits in

The 14-day free trial is for evaluating the product before you pay anything. It is separate from this policy and does not consume your refund window.

So you get 14 days free, and then 14 more days in which the first charge can be refunded. We do not treat “you already had a trial” as a reason to refuse a refund.

Cancelling

You can cancel at any time. When you subscribe, FastSpring (which takes the payment — see below) emails you a receipt, and the link in that email to manage your orders opens your FastSpring account, where you can cancel the subscription. You can also email hello@muzings.ai and ask us to cancel it for you. Cancelling is not the same as a refund — it stops future charges.

• You keep what you paid for. When you cancel, your paid plan runs to the end of the period you have already paid for, and then stops. We do not cut you off on the day you cancel.
• We do not refund the unused part of a period. If you cancel halfway through a month, you keep the plan for the rest of that month and we do not refund the remaining half.
• Your notes are not deleted when a subscription ends. Your account moves to the free plan. Free-plan limits apply to what you can do from then on, but nothing you have saved is deleted because a plan ended. Deleting your account is a separate, deliberate action you take yourself.
• You can take a copy with you. You can download your notes from Settings → Privacy & memory, or ask us for a copy at hello@muzings.ai.

How to ask for a refund

Email hello@muzings.ai from the address on your account and tell us you would like a refund. That is the whole process — there is no form and we do not ask you to justify it.

Once a refund is approved, FastSpring returns the money to the original payment method. How long it then takes to appear is up to your bank.

If you have not had a reply from us within two business days, you can also ask FastSpring directly, through its buyer support. As the seller, FastSpring handles refunds for the purchases it processes.

Who takes the payment

Payments are handled by FastSpring, which acts as the merchant of record — the seller on record for the transaction. The charge appears on your card statement under FastSpring’s name (often shortened to “FSPRG”), FastSpring issues your invoice, and it processes any refund. Your card details go to FastSpring and never reach our servers. FastSpring is listed on our Subprocessors page.

Deleting your account

Deleting your account does not cancel your subscription. The subscription is held by FastSpring, and deleting your Muzings account does not stop FastSpring charging you — so cancel the subscription first, as described above, and then delete your account.

When you delete your account it is closed straight away, and the account and everything in it are permanently deleted 30 days later; signing back in during those 30 days cancels the deletion. Our Privacy Policy sets out how this works and what may be kept for longer. FastSpring, as the seller, keeps its own record of your purchases under its own privacy notice, and deleting your Muzings account does not delete that record.

Statutory rights

Nothing here limits rights you have by law. Consumers in the UK, EU and elsewhere may have a statutory right to cancel or to a refund that is broader than this policy, and where that is the case the law applies rather than this page. If you believe you are entitled to more than this policy offers, write to us and say so.

Changes to this policy

If we change these terms we will update the date at the top of this page. A change never applies retroactively to a charge already taken — the policy in force on the day you were charged is the one that governs it.